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Delivery and customs information  

Delivery & Customs info

How much it will cost to receive an order in my country?

In order to make a budget and to calculate which would be the expenses of shipment in their country and locality, it follows these steps:

- register as client. It's easy, fast, free and only it will take you 3 minutes. You'lll be able later to return and enter our store and not to have to fill up again the data of order, shipment etc. THE INFORMATION ON PAYMENT MEANS WILL NOT KEEP FOR YOUR SECURITY.

- select the product or the products that you wish and add them to your Shopping basket

- follow the process of an order and stop before making cash the payment. You'll be able to see how much they would lay down the expenses of shipment, taxes (if it corresponds) and the FINAL cost of the order.

If you want later to continue the order proces, repeat it until the end.


The status of your order:

The three steps of an order are:

  • Pending (we receive your order and we check availability from our providers)
  • In process (products arrive from our provider and are packaged and prepared to deliver)
  • Delivered  (we give your product to the courier and is delivered in your house)

In every step you will receive an email notifyng the status of your order.

We are ready to answer your questions, suggestions
and orders in 24 hours (excluding holidays).

If you haven't receive a confirmation order after 24 hours, please contact our customer service and we will help you.


Deliveries in Spain:

- neWatch.com assumes all delivery charges inside Spain for orders over 100 Euros. FREE SHIPPING IN SPAIN .
- All of our deliveries are sent by serious firms of recognised prestige.
- We work with
Chronopost, Mail Boxes, Postal Exprés, Seur and UPS.

International Deliveries:

- All our deliveries outside Spain are sent by courier: FEDEX or UPS
- All our prices are taxes off, so all deliveries outside European Union and Spain (in Canaries, Ceuta and Melilla) are already VAT off.
- The client assumes shipping charges according to the table below (aprox.):

  • Zone 1 and 2: Europe, Tunez, Marroco and Argelia. 15 Euros.
  • Zone 3: America, the rest of Africa and Asia (countries not included in zone 4) 25 Euros.
  • Zone 4 and 5: rest of the world, 30 Euros.

Depending of the weight and the Zone or your country, prices may change as stated in your order.

See info above: How much it will cost to receive an order in my country?

CUSTOMS INFORMATION

For those living in the United States customs fees:

If the amount of your order is under 200 $ US, there is no charge.

If the amount is over 200$ US, the client is required to pay the transportation company 4.2% on top of the total amount, upon delivery, in order to cancel the customs taxes of the paper work.

In countries like Switzerland, Turkey, Israel and Norway we don't charge any importation tax from the EU (European Union) or European Economic Community (EEC). In these cases, the client is required to pay the taxes for the local transportation. The local Chamber of Commerce may be able to offer more detailed information about this matter.

The following are the customs fees payable by the client for deliveries to these countries:


- Australia: 5%
- Guatemala: 20%
- Bahamas: 35%
- Hong Kong: no fee
- Brazil: 22.5%
- Israel: no fee
- Canada: 2.5%
- Japan: no fee
- Costa Rica: 9%
- Korea: 8%
- Cuba: 15%
- Mexico: no fee
- Chile: 7%
- New Zealand: 7%


- China: 12%
- Peru: 12%
- Dominican Republic: 8%
- Poland: no fee
- Ecuador: 20%
- Russia: 15%
- Egypt: 5%
- Thailand: 10%
- Arab Emirates: 4%
- Taiwan: 5%
- Estonia: no fee
- Uruguay: 22.5%
- Philippines: 3%
- Venezuela: 20%

The above information was referenced ONLY as a guide to our clients from the web page of the Dg Trade European Commission.

The taxes and rules in customs range between countries and as a result are very difficult to state here, so we recommend our clients to contact their local Commerce Chamber for more detail and precision.

Our experience in countries such as Russia and Mexico says it is better to make orders of lower prices to be delivered separately, under the same name, and on different days. Even though the client will spend a little bit more on transportation costs, savings will be made in reduced taxes.

Ceni in 1940 [click here for more info about us]

NeWatch.com is not only a virtual store. We are specialists in jewelry, watches and clocks since 1940. That is why we offer our clients the maximum guarantee and an excellent service at the best price - all from the comfort of your home thanks to the Internet.

Your total satisfaction is the most important concern for us. If you have any query or suggestions then please contact us or me directly and I will be glad to serve you personally.

Fernando Ramos
CENI & neWatch.com manager


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Relojerías CENI, s.l. - C/ Ponzano, 4 - 28010 Madrid - España (Spain) - Tel.: (+34) 902 196 137 - 10 to 13:30h. and 17 to 20:30h.
Fax: (+34) 911 850 979
C.I.F.: B-45330784 - Sociedad inscrita en el Registro Mercantil de Madrid,
Tomo 16.453, Libro 0, Folio 101, Sección 8, Hoja M-279936, Inscripción 2ª.

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